QueryNow Inc. ("QueryNow," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at search.querynow.com and use our services. Please read this policy carefully.
1. Information We Collect
Information You Provide
- Contact information (name, email address, phone number, company name) when you fill out forms, request a demo, or contact us
- Communication content when you email us or use our contact forms
- Payment and billing information when you purchase our services
Information Collected Automatically
- Device and browser information (browser type, operating system, device type)
- Usage data (pages visited, time spent, referring URLs, click patterns)
- IP address and approximate geographic location
- Cookies and similar tracking technologies (see Section 5)
Enterprise Product Data
- QueryNow Search is deployed directly into your Azure tenant. We do not have access to, store, or process your enterprise data. All indexed content remains within your own infrastructure.
2. How We Use Your Information
- Respond to your inquiries and provide customer support
- Process transactions and deliver our services
- Send service-related communications (deployment updates, security notices)
- Improve our website, products, and user experience
- Analyze website usage patterns and performance
- Comply with legal obligations and enforce our terms
- Send marketing communications (only with your consent, and you can opt out at any time)
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service providers: Cloud hosting (Microsoft Azure), analytics (Google Analytics), CRM, and email service providers that help us operate our business
- Legal requirements: When required by law, subpoena, or government request
- Business transfers: In connection with a merger, acquisition, or sale of assets
- With your consent: When you explicitly authorize us to share information
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Contact form submissions and sales inquiries are retained for up to 3 years after your last interaction. Website analytics data is retained for 26 months. You may request deletion of your data at any time.
5. Cookies and Tracking
Our website uses cookies and similar technologies for the following purposes:
Essential Cookies
- Required for basic website functionality, navigation, and security. These cannot be disabled.
Analytics Cookies
- Help us understand how visitors interact with our website. We use Google Analytics with IP anonymization enabled.
Marketing Cookies
- Used to deliver relevant content and measure the effectiveness of our communications. These are only set with your consent.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS 1.2+), secure access controls, and regular security assessments.
QueryNow Search is deployed within your own Azure environment, ensuring your enterprise data never leaves your tenant. Our product architecture is designed with zero-trust principles and data sovereignty in mind.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Request that we limit processing of your data
To exercise any of these rights, contact us at hello@querynow.com. We will respond within 30 days.
8. California Privacy Rights (CCPA)
If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of personal information. We do not sell personal information.
To submit a CCPA request, contact us at hello@querynow.com or write to us at the address listed below.
9. International Data Transfers
QueryNow is headquartered in the United States. If you access our website from outside the US, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for any international data transfers.
10. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: