These Terms of Service ("Terms") govern your access to and use of the website and services provided by QueryNow Inc. ("QueryNow," "we," "us," or "our"). Please read these Terms carefully before using our website or purchasing our services.
1. Acceptance of Terms
By accessing or using our website (search.querynow.com) or purchasing our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.
If you are entering into these terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these terms.
2. Description of Services
QueryNow Search is an AI-powered enterprise search solution deployed directly into your Microsoft Azure environment. Our services include initial deployment, configuration, connector setup, and related professional services as outlined in your service agreement.
Our website provides information about our products, resources, and tools such as our ROI calculator and comparison guides. These informational resources are provided for general guidance only.
3. Software License
Upon purchase, QueryNow grants you a non-exclusive, non-transferable, perpetual license to use QueryNow Search within your organization, subject to the terms of your specific license agreement.
- The software is deployed into and operates within your Azure tenant
- You own your data at all times; QueryNow does not access or store your enterprise data
- You may not sublicense, resell, or redistribute the software
- You may not reverse-engineer, decompile, or disassemble the software
- The license applies to the number of users specified in your purchase agreement
4. Pricing and Payment
QueryNow Search is offered as a one-time purchase. Pricing is based on the scope of deployment, number of connectors, and user count as defined in your service agreement.
- All fees are due as specified in your purchase order or service agreement
- Prices listed on our website are subject to change and may vary based on deployment requirements
- Optional support and maintenance plans are available under separate terms
- Refunds are handled on a case-by-case basis as described in your service agreement
5. User Responsibilities
When using our website and services, you agree to:
- Provide accurate and complete information in any forms or communications
- Maintain the security of your account credentials and Azure environment
- Use our services in compliance with all applicable laws and regulations
- Not attempt to gain unauthorized access to our systems or other users' data
- Not use our website for any unlawful, harmful, or fraudulent purpose
- Not interfere with or disrupt the website's infrastructure
6. Intellectual Property
All content on our website, including text, graphics, logos, design elements, software, and documentation, is the property of QueryNow Inc. and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent. The QueryNow name, logo, and product names are trademarks of QueryNow Inc.
7. Disclaimers
OUR WEBSITE AND INFORMATIONAL RESOURCES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
ROI projections, cost comparisons, and other calculations provided on our website are estimates based on general industry data and should not be relied upon as guaranteed outcomes. Actual results will vary based on your organization's specific circumstances.
Product functionality described on our website represents our current offering and is subject to change. The specific features and capabilities included in your deployment are defined in your service agreement.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUERYNOW INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF OUR WEBSITE OR SERVICES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO QUERYNOW IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
9. Indemnification
You agree to indemnify and hold harmless QueryNow Inc., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from your use of our website or services, violation of these terms, or infringement of any third-party rights.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of these external sites. Inclusion of a link does not imply endorsement. Your interaction with third-party sites is governed by their own terms and policies.
11. Service Level and Support
Deployment timelines, support terms, and service level commitments are defined in your individual service agreement. Our standard deployment methodology targets assessment-to-deployment within 90 days, though actual timelines may vary.
Post-deployment support is available through optional maintenance plans. Emergency security patches are provided to all active customers regardless of support plan status.
12. Termination
We may terminate or suspend access to our website at any time without notice for conduct that violates these terms or is harmful to other users, us, or third parties.
Because QueryNow Search is deployed into your Azure environment as a one-time purchase, your right to use the software continues under the terms of your license agreement even if your access to our website is terminated.
13. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the state or federal courts located in Collin County, Texas.
14. Changes to Terms
We reserve the right to modify these Terms of Service at any time. We will notify you of material changes by posting the updated terms on this page with a revised "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated terms.
15. Contact Us
If you have questions about these Terms of Service, please contact us: